Questions
We welcome questions about how we can help people. Below, we’ve pulled together some questions we’re often asked, as well as some we found recommended online.
If your question isn’t answered below, why not get in touch?
‘What services do you provide?‘
We provide a wide range of services to support you at home. This includes supporting with personal care (such as getting washed and dressed). It also includes making a meal, helping with medication and creams, and light housework.
We can also help you with getting out and about. Whether it’s a mooch, a coffee, or a jolly!
‘How do you recruit your carers?’
When people apply to work with us, we invite them to interview. We use this to get to know them, and see if they would be a good fit here at Teign Angels.
If they’re successful, we offer them a place with us (subject to references and an enhanced Disclosure and Barring Service check).
They aren’t allowed to work unsupervised until these checks have been completed and we’re happy with the results.
‘Where do you cover?‘
We cover:
- Newton Abbot
- Abbotskerswell
- Denbury & Ogwell
- Ipplepen
- Kingskerswell
- Kingsteignton
- Teigngrace
We do not cover:
- Torbay
- Bovey Tracey
- Widecombe
- Teignmouth
- Dawlish
- Shaldon
- Bishopsteignton
‘Do you have a contract?’
We have a Terms and Conditions document, rather than a contract. This sets out what we can and cannot do, as well as behaviours we will not tolerate.
It also sets out our cancellation notice periods. However, you aren’t tied into a contract as such. So if you want to cancel your care and support with us permanently, you aren’t tied in for weeks and weeks.
‘Are you registered with the CQC?‘
Yes we are, and our location ID is 1-11640886890.
You can find our page on the CQC’s website by clicking here. You’ll also find our most recent report from 2023 on there. The link is also at the bottom of every page on our website.
‘Do you offer regular visits times? Or do you use 2-hour windows?’
Generally, we offer up to a 15-minute window when offering to provide care and support to people. Sometimes, this goes to 30 minutes, but never any more than that, and only in particular circumstances.
Every visit has a 30-minute window for leeway. There have been a lot of roadwork projects in and around Newton Abbot lately, so traffic can be unpredictable. But if one of our team thinks they’re going to be more than 10 minutes late, they’ll notify us, and we’ll let you know.
For the past 18 months, 100% of people responding to our feedback surveys have strongly agreed that their care and support is delivered at regular times throughout the week, by a team who knows them and how they like things to be done.
